How Can We Assist?
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes! Once you have placed your order we will send confirmation of all the details to the email address you have provided. This can sometimes take up to 10 minutes.
DO YOU OFFER WEDDING FLOWERS?
YES! YES! YES!
we love weddings at Fleur and Blume and we would love to talk weddings with you. Get in touch to book a free consultation with us. We can also do this via email, telephone and video meeting.
MY POSTAL FLOWERS HAVE ARRIVED FLOPPY, HELP!
If your flowers arrive looking a little thirsty, don’t panic! The stems will just need a snip and a big drink of water and they’ll be healthy and blooming within 24 hours. For more tips, read our guide to keep your flowers fresh.
CAN I HAVE SAME DAY DELIVERY?
Yes, you can. Orders must be placed by 1pm. Anything after this will be next day. Call our shop if you need further help.
WHAT HAPPENS IF NOBODY IS HOME?
Don’t worry, where possible your delivery driver will leave your flowers in a safe place or with a neighbour. If that isn’t possible, your gift will be taken back to our store for collection. Either way a calling card with full details will be pushed through the letterbox for reference.
CAN YOU DELIVERY TO A BUSINESS ADDRESS?
Yes, but please bear in mind when delivering to a business address we are only permitted to deliver to a reception or post room area. The flowers will then need to be dealt with internally to reach the right person/place.
CAN YOU DELIVER TO A HOSPITAL?
It is common that hospitals will not accept flowers on certain wards and some may refuse flowers entirely. We recommend contacting the hospital to check this before sending. We cannot be held accountable for how the flowers are dealt with internally or if refused.
CAN I HAVE A COMPLETELY BESPOKE BOUQUET?
Of course, we love creating bespoke bouquets. Head on over to our shop to create yours now.
IS YOUR PACKAGING RECYCLABLE?
Yes, you can recycle, reuse and compost our packaging.
CAN I SEND MY FLOWERS ANONYMOUSLY?
Yes, the only details we send to the recipient is the message on the card.
CAN I COLLECT MY FLOWERS?
Yes, just select 'collect' at checkout.
CAN I SEND FLOWERS OVERSEAS?
Yes, we are partnered with Direct 2 Florist and we will choose a reputable florist to fulfil your order.